Privacy Policy – Lime Hotel Faliraki

Lime Hotel Faliraki is committed to protecting the personal data of its guests, ensuring the confidentiality of information, and providing high-level security for transactions and payments. This Privacy Policy outlines our practices regarding the collection, use, storage, and protection of your personal data.

1. Collection and Use of Personal Data

During your reservation and stay at our hotel, we may collect personal data, including:

• Full name
• Email address
• Phone number
• Identification or passport details
• Payment information (without storing card numbers)
• Accommodation preferences

Your data is used exclusively for:

• Processing reservations and providing our services
• Enhancing your stay experience
• Communicating for booking confirmations or updates
• Compliance with legal and regulatory requirements

2. Confidentiality and Information Security

Lime Hotel Faliraki manages all guest information with strict confidentiality. We do not disclose personal data to third parties unless required by law or necessary for service provision (e.g., working with payment providers).

We protect your data using modern security technologies and procedures, such as:

• Data encryption to prevent unauthorized access
• Restricted access to information only by authorized personnel
• Strict security measures in our information systems

3. Payment Security

To safeguard your financial transactions:

• All payments are processed through secure banking networks and certified payment providers
• We do not store credit/debit card numbers in our databases
• We use SSL (Secure Socket Layer) technology for secure data transmission

If you choose to pay by credit card, the transaction takes place through a secure payment environment managed by our payment provider, with no card details handled by the hotel.

4. Personal Data Protection & Guest Rights

Lime Hotel Faliraki complies with the General Data Protection Regulation (GDPR) and guarantees the following rights to its guests:

• Right of access: You can request information about the personal data we hold about you.
• Right of correction: You have the right to request the correction of inaccurate or incomplete data.
• Right to erasure ("right to be forgotten"): You can request the deletion of your data when it is no longer necessary for its original purpose.
• Right to object: You can object to the use of your data for marketing or other activities.
• Right to data portability: You can request to transfer your data to another service provider.

For any request regarding your personal data, you can contact us at limehotelrhο@gmail.com.

5. Data Retention & Deletion

Your personal data is retained only for as long as necessary to fulfill our services and legal obligations. After this period, data is securely deleted unless required by law to be kept for a longer time.

6. Cookies & Online Policy

Our website may use cookies to improve your browsing experience. Cookies are used for:

• Storing booking preferences
• Analyzing website traffic
• Personalized service recommendations

You can manage cookie settings through your browser.

7. Privacy Policy Updates

Lime Hotel Faliraki reserves the right to modify this privacy policy whenever necessary. Any changes will be published on our website and will be effective from the date of posting.

8. Contact Information

If you have any questions or concerns regarding this privacy policy and your data protection, please contact us:

Address: Lime Hotel Faliraki, Rhodes, Greece
Email: limehotelrhο@gmail.com
Phone: +30 6944520586

By making a reservation and staying at Lime Hotel Faliraki, you accept the terms of this Privacy Policy. We are committed to protecting your information and ensuring the best possible stay experience!